What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

New Sound Hearing Center impressed me from the start with professionalism and state-of-the-art equipment. But beyond that, Roland and his staff are caring and friendly, making me feel at ease and grateful. Del Rio is lucky to have them!

David Bond, on Google

I am very thankful for New Sound Hearing Center in Del Rio, Texas. Roland and his staff were extremely professional. Words cannot express the feeling of hearing again after 30 years. Thank you for giving me a new start on life.

Reno Luna, on Google

Highly recommend. The entire process - making the appointment, being seen and tested, discussing options - was a very pleasant experience. The folks who work here are professional, knowledgeable and willing to go the extra mile. I was impressed with the equipment used and grateful for the care received.

Tiffany Burrow, on Google

Exceptionally professional, high tech, thoroughly efficient, and highest quality care. VA referral and I could not be happier with the results. Veteran friendly.

Bill Haenn, on Google

Love my new hearing aids--just waiting for insurance to be completed.

Marshall Corder, on Google

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